Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@avadress.com
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FAQ
How do I contact Customer Service?
-Facebook messenger.---reply in 12 hours or maybe at once.
-Email---You can send an email to service@avadress.com regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
-Email---You can send an email to service@avadress.com regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
Can I change my order information after sending confirmation E-mail?
Yes, all the orders can be changed within 12 hours after your purchase, as we get your confirmation by email.
How to cancel my order?
The order can be canceled for free within 12 hours after placing your order.
When should I order?
Usually, you will receive your dress within 4-8 days after you confirmed you order. So we suggest you make your order one month before your wedding date to give us more time for re-confirming, making and shipping.
Is the physical dress is as the same as picture?
our physical dress is 90% similarity compared to picture.The color also have color shading compared to the picture of the dress.
How can I find my size?
We strongly recommend you have your measurements taken by a professional seamstress/dressmaker to ensure the accurate measurement before buying any dress online. We have provided the standard size chart for you to choose from if you need a standard size dress.
How can I view prices on your website in different currencies?
You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the Right-hand pane of our homepage.
Are these used dresses?
All gowns and products we offer are new. We do not accept or offer resale items.