Email:service@avadress.com
Free Shipping For Orders Over $60 Otherwise $7.99
Return Process
1. Submit a return request at Contact Us to Customer Service within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Tailoring Time: 4-5 Working Days
Delivery Time: 2-5 Working Days
You can receive a custom dress about 2-3 weeks after placing an order.
(We only accept size custom now, can't return/exchange.)
For custom order, please add your kid's body measurements on the note line or send them to customer service email address when you finish an order.
We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 30 days upon receiving your item(s).
Please note that we only accept products in their original condition- unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. and we cannot process any products that are returned without our prior knowledge.
If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us or Mail Us
Return Process
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Free Shipping For Orders Over $60 Otherwise $15 (Australia, Canada, France, Germany, Italy, Mexico, New Zealand, Singapore, Spain, United Kingdom, United States ). .
Calculating when your order will arrive is easy! You can calculate delivery estimates by taking the tailoring time for your order and adding the delivery time. Let's say you order a flower girl dress. To calculate when to expect it, you would go to the dress's product detail page and find the "Tailoring Time" estimate. You would then add this estimate to the Delivery Time estimate to get the total time until your order arrives.
Tailoring Time (process time ): 3-5 Working Days,some products tailoring time: 7-10 working days ,Exactly time check product page description
Delivery Time (shipping time ): 3-5 Working Days
I received the dress in the mail after receiving the wrong one. The company was great at communication and getting back to me in a timely manner. They got me the correct dress, and it is exactly as pictured. Very pretty and elegant. Exactly what I wanted.
the dress is marvelous, thank you very much for such lovely dress. The dress is beautiful, its money is worth.
it's so pretty The dress is very beautiful and the quality is super! five stars definitely?and i think i'm gonna order more .
The dress is very nice and the shipping was very fast, on other occasions I have bought and it takes so long to arrive this time it was different. Thank you very much to the seller.
I got this dress as a flower girl dress for my daughter. She is ADORABLE in it. Good quality and true to size
I will be purchasing every birthday for her! This was beyond what I was expecting. The quality and fit is perfect. My daughter loves wearing this dress!
I love this dress! We took maternity pictures with this dress. It fit my daughter perfectly and she loved it too.
Very cute dress that was loved by both of us. Wash and dry very well~just a great dress. Also the top was a smidge big circumference wise but it does have adjustable straps like a bra. But very much wirth the price.
When it came in the mail she put it right on. It is her favorite dress to wear. She could hardly wait to wear it to church and then to a wedding we attended.Our little one loves dresses and this one is great because it's so comfy as well as being pretty.The quality is beautiful for the price. She looks like a little puff of cotton candy. So sweet and cute. I would recommend this dress to any girl wanting to stand out.
My daughter is 2 years old and typically wears mostly 3Tclothes. I ordered the 2-3 size and it fit perfectly.She wore it as a flower girl. She loved it and we got so many compliments on it.
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