Email:service@avadress.com
Free Shipping For Orders Over $60 Otherwise $7.99
Return Process
1. Submit a return request at Contact Us to Customer Service within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Tailoring Time: 4-5 Working Days
Delivery Time: 2-5 Working Days
You can receive a custom dress about 2-3 weeks after placing an order.
(We only accept size custom now, can't return/exchange.)
For custom order, please add your kid's body measurements on the note line or send them to customer service email address when you finish an order.
*Please check the size chart carefully and measure prior to ordering, to ensure proper fit.
*Gently hand wash in cold water. Hang or lay flat to dry. DO NOT MACHINE WASH.
*If you need this dress to be more puffy, please prepare a crinoline for your girl.
*Please take a note in your order (bust,hip,waist and net height) if you need a private custom,or email our customer service provider.
We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 30 days upon receiving your item(s).
Please note that we only accept products in their original condition- unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. and we cannot process any products that are returned without our prior knowledge.
If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us or Mail Us
Return Process
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Free Shipping For Orders Over $60 Otherwise $15 (Australia, Canada, France, Germany, Italy, Mexico, New Zealand, Singapore, Spain, United Kingdom, United States ). .
Calculating when your order will arrive is easy! You can calculate delivery estimates by taking the tailoring time for your order and adding the delivery time. Let's say you order a flower girl dress. To calculate when to expect it, you would go to the dress's product detail page and find the "Tailoring Time" estimate. You would then add this estimate to the Delivery Time estimate to get the total time until your order arrives.
Tailoring Time (process time ): 3-5 Working Days,some products tailoring time: 7-10 working days ,Exactly time check product page description
Delivery Time (shipping time ): 3-5 Working Days
Very good quality and perfect stitching. I will recommend them. Delivered within 7working days with express delivery.
The dress arrived even faster than we had expected.Luxury dress, everything is perfect!!!
you guys made a beautiful product and my daughter enjoying wearing this one. I would recommend this dress .
It was packaged well. Purchased for my granddaughter as a flower girl dress. It was absolutely stunning.
This dress fit perfectly. It is beautiful and will look even better once it is steamed! I honestly couldn’t be happier with this order!
Perfect! So amazing for the b best price! Fits was perfect! I add a petticoat to go under to make it very full.
This dress is so darn cute! We bought this for my 2 daughters. The dress is long-ankle length. It's very puffy and pretty. We got many compliments at the wedding they wore it to.Well, that is why i leave a review for others to buy it.
Love this dress!
This dress is so stunning!The fit was perfect and true to size. My daughter received a ton of compliments because of the most beautiful dress!!! I loveee this dress!!!!!
It's a most perfect princess dress??I purchased this for my daughter for a photo shoot we wanted to do. All of us loved it!Her daddy said it was to pretty and made him think to much into the future!llol! It was exactly perfect and beautiful!
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