Email:service@avadress.com
Free Shipping For Orders Over $60 Otherwise $7.99
Return Process
1. Submit a return request at Contact Us to Customer Service within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Tailoring Time: 4-7 Working Days
Delivery Time: 3-5 Working Days
You can receive a custom dress about 2-3 weeks after placing an order.
(We only accept size custom now, can't return/exchange.)
For custom order, please add your kid's body measurements on the note line or send them to customer service email address when you finish an order.
*Please check the size chart carefully and measure prior to ordering, to ensure proper fit.
*Gently hand wash in cold water. Hang or lay flat to dry. DO NOT MACHINE WASH.
*If you need this dress to be more puffy, please prepare a crinoline for your girl.
We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 30 days upon receiving your item(s).
Please note that we only accept products in their original condition- unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. and we cannot process any products that are returned without our prior knowledge.
If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us or Mail Us
Return Process
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.(we not offer return label,you need pay return shipping fee).
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns
Free Shipping For Orders Over $60 Otherwise $15 (Australia, Canada, France, Germany, Italy, Mexico, New Zealand, Singapore, Spain, United Kingdom, United States ). .
Calculating when your order will arrive is easy! You can calculate delivery estimates by taking the tailoring time for your order and adding the delivery time. Let's say you order a flower girl dress. To calculate when to expect it, you would go to the dress's product detail page and find the "Tailoring Time" estimate. You would then add this estimate to the Delivery Time estimate to get the total time until your order arrives.
Tailoring Time (process time ): 3-5 Working Days,some products tailoring time: 7-10 working days ,Exactly time check product page description
Delivery Time (shipping time ): 3-5 Working Days
Stunning dress for the money. Would consider buying in a different new one.
Absolutely loved this dress! Such a pretty color and fit so well.
I like their service and product was too good clean stitch and nice high quality fabric use.
This dress arrived and far exceeded any expectations that we had. It is absolutely beautiful, excellent quality and true to size. We cannot believe that we could so easily order a dress that looks like it was especially made for our daughter. Thank you so much AvaDress - a very happy customer x
This dress exceeded all expectations I had! Its GORGEOUS. Came in a plastic zippered bag to protect it during shipping and I was worried it would be wrinkled and would have to steam it, but it unfolded perfectly. It is fully lined, made with beautiful material, simple zipper up the back and fits like a dream. totally recommend.
I bought larger size for length on my 4 year old who is tall and slender (45" and 40 lbs). She normally wears 5t but I did get this altered in shoulders and waist to fit her. The length was nice and the quality better than I expected for price.
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